Returns & Refunds Policy

We want you to love what you wear. Returns at RVS Attire are conditional, not automatic: a return is accepted only when the piece comes back in the exact condition it left us, within the window, and passes our quality check. This is how a small label keeps prices honest for the customers who shop in good faith — the cost of misuse is otherwise paid by everyone else.

Please read section 2 before you request a return. Requesting a return is not the same as a return being approved.

1. The return window

• You have 7 days from the date of delivery to raise a return request. The delivery date recorded by our courier partner is final for this purpose.
• Once approved, the item must be handed to the courier (or dispatched, if you are self-shipping) within 5 days of approval. Approvals lapse after that and the request is closed.
• Requests raised after the 7-day window cannot be accepted, whatever the reason for the delay. Please open your parcel and check the piece as soon as it arrives.

2. Condition required for a return to be accepted

Every one of the following must be true. A piece failing any of them is not eligible, and will be sent back to you at your cost.

• Unworn. The garment must not have been worn — not to an event, not for photographs, not even briefly. Creasing from wear, stretched seams, drape marks, make-up or foundation on the neckline, deodorant or sweat marks, perfume, hair oil, food or drink stains, bindi/tape residue, or the smell of smoke or incense all count as worn.
• Unwashed and unaltered. Not washed, dry-cleaned, steamed, ironed, dyed, starched, cut, hemmed, stitched, falls/pico done, blouse stitched, or altered in any way. Once a saree has been cut, tasselled or pico-finished, or a suit has been stitched or altered, it cannot be returned.
• All tags attached. The RVS Attire brand tag, price tag and the tamper-evident quality-check seal must still be attached and intact, in their original position. A removed, cut, re-attached or damaged tag makes a piece non-returnable — with no exceptions. Try the piece on with the tags still attached.
• Original packaging and everything that came with it. The original poly bag or box, the unstitched blouse piece, dupatta, bottom, falls, belt, tassels, potli, invoice and any freebie or add-on gift must all be returned together. A missing component means the return is incomplete and will be rejected or its value deducted.
• No damage caused after delivery. Tears, snags, pulled zari, burn or iron marks, pet hair, or damage from handling after delivery are not our responsibility.

3. Items that cannot be returned

• Custom-stitched, made-to-measure, personalised or made-to-order pieces — including custom blouses, added embroidery, altered borders, and any RVS Club customisation.
• Any saree that has been pico-finished, tasselled, or had its fall attached, and any suit that has been stitched or altered.
• Items bought in a clearance or final-sale event, where the product page and your invoice both carry the words “Final sale — not returnable”.
• Accessories, jewellery, inner wear, petticoats, shapewear, and any hygiene-sensitive item once its seal or pack is opened.
• Items bought with a gift card or store credit issued as a goodwill gesture, where this was stated at the time.
• Products damaged by the customer, or returned without the original invoice.

4. How to request a return

• Raise the request from My Orders, or email [email protected] or WhatsApp +91 98119 70003 with your order ID and the reason.
• Photographs are mandatory. Send clear photos of the full garment, the attached brand and price tags, and the defect (if any). Requests without photos cannot be assessed.
• Our team confirms eligibility, usually within 1–2 business days, and arranges a reverse pickup where your PIN code is serviceable. Where it isn't, we'll share a return address and reimburse reasonable ground-shipping charges on approved returns.
• Pack the piece in its original packaging with every tag and component. Write the order ID on the outside of the parcel, not on the product packaging.
• Please do not ship anything back before your return is approved — unapproved parcels are refused at our door and are not our responsibility.

5. Quality check on arrival

Every returned parcel is opened and inspected on camera. If the piece meets the conditions in section 2, the refund is initiated within 1–2 business days of the check. If it fails, we will send you the inspection photographs, and the piece will be couriered back to you; the return shipping for a rejected return is payable by you.

If the parcel arrives empty, short of a component, or containing a different item from the one ordered, we treat it as a fraudulent return: no refund is issued, the matter is reported to the courier, and section 8 applies.

6. Refunds

• Approved refunds go back to the original payment method (UPI / bank account / card). Refunds typically reflect within 5–7 business days of being initiated, depending on your bank.
• Any part of the order paid using RVS wallet credit is refunded as wallet credit, and the rest to your original payment method.
• Shipping charges, where they were charged, are not refunded — except where the return is due to our error (a wrong, damaged or defective item), in which case you are made whole including shipping.
• Where a promotional discount applied to the order, the refund is of the amount actually paid for that item, not its listed price. If returning an item takes the order below the threshold that earned a discount or free shipping, that benefit is recalculated and adjusted from the refund.
• You may choose an exchange or wallet credit instead of a refund. Wallet credit is issued immediately on approval, without waiting for the bank cycle.
• We do not offer cash refunds, and refunds are never made to an account other than the one that paid.

7. Damaged, defective, or wrong items

Please record a single continuous unboxing video from the moment the sealed parcel is in your hands, and contact us within 48 hours of delivery with the video and photographs. For verified issues we arrange a free replacement or a full refund including shipping — whichever you prefer.

The unboxing video is the only way we can distinguish a genuine transit problem from damage caused after delivery, so claims for a missing, damaged or wrong item that arrive without it can only be assessed on the courier's weight and handling records, and may not succeed.

8. Misuse, and what we do about it

The conditions above exist because a handful of people abuse returns, and the cost falls on genuine customers. We monitor return behaviour at the account, phone number, address and payment-instrument level, and we act on the following:

• Wardrobing — buying a piece, wearing it to an occasion, and returning it. Wear is visible to anyone who handles garments professionally, and it is refused.
• Tag removal followed by a return request. Tags are photographed before dispatch.
• Swap fraud — returning a different, used, damaged or counterfeit item in place of the one bought. This is theft, and is reported to the police along with our dispatch and inspection footage.
• Empty or short parcels, and false claims that a delivered parcel never arrived.
• Serial returning — an abnormal rate of returns across an account, household or address, particularly where orders are repeatedly placed and returned around festivals and wedding dates.
• Repeated refusal of delivery or deliberate non-acceptance of prepaid orders.

Where we see this, we may — proportionately, and after telling you why — decline a return, require prepayment on future orders, limit the return facility on the account, cancel pending orders with a full refund, or close the account. Nothing here limits your rights under the Consumer Protection Act, 2019 for a genuinely defective or misdescribed product.

9. Cancellations

• Orders can be cancelled free of charge any time before dispatch — request it from My Orders or contact us with your order ID.
• Orders awaiting payment verification are cancelled automatically if payment is not received within 72 hours, and the reserved stock is released.
• Once dispatched, an order cannot be cancelled and follows the return process above.
• We may cancel an order — with a full refund — where stock is genuinely unavailable, where a price was listed incorrectly due to a technical error, where the delivery address is not serviceable, or where the order appears fraudulent.

10. Handloom disclaimer

Minor irregularities in weave, slub, colour and zari are inherent to handcrafted and handloom products, as are small variations between the photograph and the piece you receive, and between two pieces of the same design. These are marks of authenticity and are not treated as defects.

11. Questions

Anything unclear before you order? Ask us first — we would far rather answer a sizing or fabric question than process a return. Write to [email protected] or call +91 98119 70003, Monday to Saturday, 10am–7pm IST.