Terms & Conditions

Welcome to RVS Attire (“we”, “us”, “our”), operated from 12/6 Mile Store, Gurukul Industrial Area, Faridabad, Haryana 121010, India. By accessing www.rvsattire.in, creating an account or placing an order, you agree to these Terms & Conditions, together with our Returns & Refunds Policy, Shipping Policy and Privacy Policy, all of which form part of this agreement. Please read them before shopping with us.

1. Eligibility & your account

• You must be at least 18 years of age and legally able to enter a contract, or shopping under the supervision of a parent or guardian who accepts these terms on your behalf.
• One person, one account. Creating multiple accounts to re-use single-use offers, first-order discounts or welcome credit is a breach of these terms.
• You are responsible for the accuracy of what you give us — name, delivery address, PIN code, phone and email — and for keeping your password confidential. Activity under your account is treated as yours.
• Tell us immediately if you believe someone else has used your account. Changing your password signs out every other device.
• We may refuse, hold or cancel any order that appears fraudulent or abusive, is placed at a price that was wrong because of a technical error, or comes from an account we have previously closed — with a full refund of anything paid.

2. Products, pricing & availability

• All prices are in Indian Rupees (₹) and are inclusive of GST. Your tax invoice shows the GST contained in the price, split as CGST and SGST at the applicable apparel rate.
• Our sarees and suits are handcrafted. Slight variations in colour, weave, slub and zari are characteristics of handloom, not defects, and two pieces of the same design will never be identical. Photographs are as accurate as we can make them, but colour varies with screen settings and lighting.
• Prices, offers and availability may change without notice. Stock is held for you only for a limited window after checkout; if payment is not completed in that window, the stock is released for others to buy.
• An order is an offer to buy. A contract is formed only when we confirm the payment and dispatch the order — not when the order is placed, and not when an automated acknowledgement is sent.
• Where an item is listed at an obviously incorrect price due to a system or human error, we may cancel the order and refund you in full rather than fulfil it.

3. Orders & payment

• Payment can be made by UPI or bank transfer (NEFT / IMPS / RTGS). Card payments through a secure, PCI-compliant gateway are being enabled. Your order is processed once we verify the payment.
• If payment is not received or cannot be verified within 72 hours of placing the order, the order may be cancelled automatically and the reserved stock released.
• Quote your order ID as the payment reference. Payments we cannot match to an order delay dispatch, and unclaimed payments are refunded to the source account.
• We will never ask for your card PIN, CVV, OTP, UPI PIN or full card details over phone, email, chat or WhatsApp. Anyone who does is not us — do not share it, and please report it to us.
• Chargebacks or payment disputes raised without first contacting us are dealt with by supplying the courier's proof of delivery, our dispatch photographs and this policy to your bank.

4. Wallet & store credit

• Your RVS wallet holds store credit from refunds, approved returns and any goodwill or promotional credit we issue. It is denominated in Indian Rupees and does not expire.
• Store credit is not redeemable for cash and cannot be transferred to another account or person.
• Up to 80% of an order may be paid from store credit, so every order carries a traceable payment we can refund against. The remainder is paid by your usual method.
• Credit spent on an order is returned to your wallet automatically if that order is cancelled, fails payment verification, or is refunded.
• We may freeze a wallet while investigating suspected misuse, and may reverse credit that was issued in error or obtained through a breach of these terms. Your genuine balance is never forfeited.

5. Promotional codes & offers

• Unless stated otherwise, a promo code is for one use per customer, cannot be combined with another code, and applies only to the order it is entered on.
• Codes have no cash value, cannot be applied to an order already placed, and may be withdrawn at any time.
• Where an order is partly returned, any discount is recalculated on what you keep, and the difference is adjusted from the refund.
• Using a code obtained by creating duplicate accounts, or by any automated or unintended means, voids the discount and may lead to the order being cancelled.

6. Shipping & delivery

Timelines, charges, coverage, failed deliveries and returns-to-origin are described in our Shipping Policy. Delivery timelines are estimates in good faith and are not guaranteed dates; we are not liable for courier delays outside our control, though we will always chase them on your behalf.

7. Returns & refunds

Returns are conditional. In summary: 7 days from delivery, the piece unworn and unwashed, every tag still attached, all packaging and components returned, and a quality check passed on arrival. Customised, stitched, altered and final-sale items cannot be returned. The full conditions — and what we do about return misuse — are set out in our Returns & Refunds Policy, which you should read before ordering.

8. Acceptable use

You agree not to:

• Use the site for any unlawful purpose, or in any way that damages, disables or overburdens it.
• Scrape, crawl, harvest or bulk-download our product data, photography or pricing, or use automated tools, bots or scripts to place orders or claim offers.
• Attempt to gain unauthorised access to any account, server or database, or probe or test the site's security without our written permission.
• Post false, defamatory, obscene or infringing content in reviews or messages, or impersonate another person.
• Resell our products as your own brand, or misrepresent your relationship with RVS Attire.

We may suspend or close an account that breaches this section, and will cooperate fully with law enforcement where a breach is also an offence.

9. Reviews & content you submit

Reviews, photographs and messages you send us remain yours, but by submitting them you grant us a non-exclusive, royalty-free licence to display and use them in connection with the product and our marketing. We may remove content that is abusive, misleading, contains personal data of others, or is not a genuine account of a purchase.

10. Intellectual property

All content on this website — designs, product photography, text, layout, logos and the RVS Attire name and marks — is our property or used with permission, and may not be copied, reproduced, republished or used commercially without our prior written consent. Nothing on this site grants you any licence to our intellectual property.

11. Limitation of liability

To the maximum extent permitted by law, RVS Attire is not liable for indirect, incidental, special or consequential loss arising from the use of this website or our products, including loss of an occasion, opportunity or profit. Our total liability for any claim, whatever its basis, will not exceed the amount you paid for the order giving rise to it. Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act, 2019.

12. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control — including natural disasters, epidemics, strikes, courier or supplier failure, civil disruption, power or network outages, or government action.

13. Grievance redressal

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints may be addressed to our Grievance Officer at [email protected] or +91 98119 70003. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.

14. Changes to these terms

We may update these terms as the business and the law change. The version published on this page when you place an order is the one that governs that order, so please check the “last updated” date above before ordering.

15. Governing law & disputes

These terms are governed by the laws of India. We ask that you contact us first — most disputes are resolved in a single conversation. Any dispute that cannot be settled that way is subject to the exclusive jurisdiction of the courts at Faridabad, Haryana.

16. Contact

Questions about these terms? Write to us at [email protected] or call +91 98119 70003.