Shipping Policy

Every RVS Attire piece is checked, steamed, and packed with care in Faridabad, Haryana before it ships to you.

1. Coverage & charges

• Pan-India delivery — we ship to all serviceable PIN codes across India through reputed courier partners.
• Free shipping on orders of ₹2,999 and above.
• Orders below ₹2,999 carry a flat shipping fee of ₹149.
• International shipping is not available at the moment — write to us for special requests.

2. Timelines

• Payment verification — UPI/bank-transfer payments are verified within a few working hours on business days.
• Dispatch — orders are packed and handed to the courier within 2–4 business days of payment confirmation. Made-to-order or customised pieces may need additional time, communicated at the time of order.
• Delivery — typically 5–10 business days from dispatch, depending on your location. Metro cities are usually faster; remote PIN codes may take longer.

3. Tracking

• You'll receive an email with the courier name and tracking details as soon as your order is dispatched.
• You can also see your order status any time under My Orders.

4. Delivery attempts & address issues

• Couriers usually make up to 3 delivery attempts. Please keep the phone number you gave at checkout reachable — couriers coordinate on it, and an unreachable number is the single most common cause of a failed delivery.
• If a parcel comes back to us as return-to-origin because the address was wrong or incomplete, the phone was unreachable, or delivery was refused, we'll contact you. You can have it reshipped by paying the actual to-and-fro courier charge, or take a refund of the product value less that charge.
• Address changes are possible only before dispatch — contact us quickly with your order ID. We cannot redirect a parcel once it is with the courier.
• Repeatedly refusing prepaid deliveries, or placing orders to addresses that keep failing, is treated under the misuse section of our Returns & Refunds Policy, and we may ask for confirmation before dispatching future orders.

5. Packaging, and proof on arrival

Sarees and suits are shipped in protective, tamper-evident packaging, and every parcel is weighed and photographed with its tags attached before it leaves us.

• If a parcel arrives open, re-taped, torn or lighter than it should be, please refuse the delivery and tell us the same day. A refused parcel comes straight back to us and is replaced or refunded in full.
• If you do accept it, record a single continuous unboxing video from the moment the sealed parcel is in your hands. It is the only way to distinguish a genuine transit problem from damage after delivery, and claims for a missing, damaged or wrong item are assessed on it.
• Report any such issue within 48 hours of delivery with the video and photographs, to [email protected] or +91 98119 70003.

6. Delivery is proof of delivery

Once the courier records a parcel as delivered to the address you gave — including to a family member, neighbour, security desk, or building reception you have authorised — the order is treated as delivered. If you believe a parcel was marked delivered but never arrived, tell us within 48 hours and we will raise a formal investigation with the courier and share what they find. Claims raised later cannot usually be investigated, because courier records are not retained indefinitely.

7. Help

Shipping questions? Reach us at [email protected] or +91 98119 70003.